After-sale service
After sales service tenet
The company receives users with high-quality products and services. It is eager to meet the needs of users and think about the needs of users. It is dedicated to providing door-to-door service, warm and thoughtful to ensure user satisfaction.
Quality responsibility for free maintenance of the company
1. Liability caused by failure to fulfill contract requirements.
2. Quality problems during processing and installation.
3. Damage caused by our company during transportation.
After sales services and commitments provided by the Company
4. Our company is responsible for the quality assurance of the products processed by our company, and the warranty period is two years.
5. Our company is responsible for introducing the quality maintenance caused by the installation and use of various door and window series products produced by our company.
6. Our company is responsible for introducing the performance, maintenance and repair instructions of our products.
7. The quality problems of our products are free of charge, and the quality problems caused by improper use or other reasons are only charged for cost.
Composition of after-sales service personnel
The company sets up an after-sales service team consisting of one person from the technology department and one person from the workshop to take charge of the after-sales service work of the company's products. The team visits users irregularly to understand the quality situation and solve the existing quality problems in a timely manner.
Handling of user letters, visits and calls
8. Users' visits shall be received and handled by specially assigned persons. Users' visits shall be warmly received with a sincere attitude. They shall carefully listen to users' feedback, register and make timely response.
9. After inspection and analysis, if the damage is caused by non product quality problems or does not fall within the scope of "Article 2", the user shall be informed of the use responsibility, and the precautions and troubleshooting methods in use, maintenance, loading, unloading and adjustment shall be introduced to the user, so as to ensure that the user can improve the use level.
10. For the user's feedback, it is necessary to promptly send a letter to contact the user, and the reply should be timely and correct. For major quality accidents, technical service personnel should be immediately sent to the site to investigate and deal with them.
Yantai Xinyuan Window Industry Co., Ltd. will take "quality first, reputation first, user satisfaction, and system management" as the purpose to provide users with warm, thoughtful, and satisfactory serial services.
ADD
Fodiantou Village, Shanqiandian Town, Laiyang, Shandong
Yantai Xinyuan Window Industry Co., Ltd
Tel.: 0535-7770018 / 7781818
Email: ytxinyuan@163.com
Address: Fodiantou Village, Shanqiandian Town, Laiyang, Shandong
Copyright © 2022 Xinyuan Window Industry
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